All of our work is benchmarked at the beginning with both qualitative and quantitative assessments that ensure a focused brief.
We then devise practical and rigorous methods by which the business value and success of a programme can be continuously assessed. These will include a formal assessment with structured pre and post feedback processes; and an informal yardstick through conversation with clients and participants as well as capturing useful anecdotal indicators of change.
This continuous process of ‘checking in’ throughout an intervention ensures that both we and our clients are continually learning about the organisation and what creates maximum impact and business value. It sets a rhythm for learning and action that ultimately helps an organisation to be adaptive.